This Privacy Policy explains how Glenstone Power Wash LLC (“we,” “us,” or “our”) collects, uses, and protects personal information from customers and visitors (“you”) in connection with our pressure washing and exterior cleaning services, as well as your use of our website at glenstonepw.com.

By using our website, contacting us, or hiring us for services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We only collect information that is reasonably necessary to provide our services and run the business. This may include:

Information you provide directly:

• Name

• Phone number

• Email address

• Service address / property location

• Photos or videos of the property you send us for estimates

• Details about requested services and property conditions

• Payment-related information (processed through secure third-party providers)

Information collected automatically (website):

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Pages visited and time spent on the site

• Referring website or ad source

• Device type and general location (city/region)

This may be collected via cookies, analytics tools, or similar technologies.

2. How We Use Your Information

We use personal information to:

• Provide estimates, schedule jobs, and perform pressure washing and related services

• Communicate about appointments, changes, or follow-up

• Send invoices, receipts, and service documentation

• Respond to questions, requests, or customer support needs

• Improve our website, services, and advertising

• Comply with legal and tax obligations
  
  

We may occasionally use your contact information to share updates, promotions, or service reminders. You can opt out of non-essential marketing at any time by following the instructions in the message or contacting us directly.

3. Sharing of Information

We do not sell your personal information to third parties.

We may share information with:

• Service providers / vendors who help us operate the business (e.g., payment processors, invoicing/CRM tools, email or SMS providers), but only as needed to perform their services for us

• Professional advisors (accountants, legal, tax professionals) when necessary

• Law enforcement or authorities if required by law or to protect our legal rights, safety, or property

These third parties are expected to safeguard your information and use it only for the purposes we specify.

4. Payments

We use reputable third-party payment processors to handle card payments and electronic transactions. These processors collect and process your payment details securely. We do not store full credit card numbers on our own systems.

5. Data Retention

We keep personal information only as long as reasonably necessary for:

• Providing services

• Maintaining business and tax records

• Meeting legal or regulatory requirements

• Resolving disputes and enforcing agreements

When information is no longer needed, we will delete or anonymize it where practical.

6. Security

We use reasonable technical and organizational measures to protect your personal information, including:

• Password-protected devices and accounts

• Limited access to customer data only for those who need it to perform their work

• Use of reputable third-party platforms with security measures in place

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we take your privacy seriously and aim to protect it.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Keep the website functioning properly

• Understand how visitors use the site

• Improve user experience

• Measure the performance of ads and marketing campaigns

You can usually control or disable cookies in your browser settings, but some parts of the site may not function correctly if you do so.

8. Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that information has been provided by a child under 13, we will delete it as soon as reasonably possible.

9. Your Choices and Rights

You can:

• Request to update or correct your contact details

• Opt out of marketing messages at any time

• Ask for a summary of what basic contact info we have on file about you

• Request that we delete certain information, subject to legal and business record-keeping requirements
  
  

To exercise any of these rights, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Glenston Power Wash LLC

Phone: 321-375-7991
Email: glenstone.powerwash@gmail.com

Last Updated: February 23, 2026

These Terms of Service (“Terms”) govern your use of Glenstone Power Wash LLC’s website and your purchase of our pressure washing and related exterior cleaning services. By visiting our website, requesting an estimate, or hiring us, you agree to be bound by these Terms.

1. Services

Glenstone Power Wash LLC provides professional pressure washing and related exterior cleaning services, which may include:

• Pressure washing and soft washing

• House washing and building washing

• Driveway, sidewalk, and flatwork cleaning

• Roof cleaning (where offered)

• Paver cleaning and sealing

• Dumpster pad and service area cleaning

The specific services, scope, and pricing for each job will be described in your estimate or work order.

2. Estimates and Pricing

• All quotes are based on the information available at the time (size of area, condition of surfaces, level of staining, access, etc.).

• Estimates may be adjusted if actual conditions differ significantly from what was described or seen in photos.

• Unless otherwise stated, estimates do not include repairs, replacement of materials, or services outside the agreed scope.

We will inform you of any material changes to scope or pricing before proceeding.

3. Scheduling and Access

• Service dates and times are scheduled by mutual agreement.

• You (or a representative) must provide access to the property, including gates, locks, and any areas that require special entry.

• Water and, where reasonably needed, electrical access at the property must be available unless otherwise agreed in writing.

• We may reschedule work due to weather, safety concerns, or other conditions that could affect the quality or safety of the job.

4. Customer Responsibilities

By hiring us, you agree to:

• Inform us about any known issues with your property, such as loose surfaces, damaged grout, failing paint, fragile materials, leaks, or pre-existing damage.

• Remove or secure items from work areas (furniture, decorations, vehicles, potted plants, fragile items, etc.), unless otherwise arranged.

• Ensure pets and children are kept away from the work area during service for safety reasons.

We are not responsible for damage to unsecured items left in the work area or for issues that arise from pre-existing conditions that were not visible or disclosed.

5. Property Conditions and Limitations

Pressure washing and soft washing can reveal pre-existing problems, such as:

• Oxidation, failing paint, or coatings

• Loose or deteriorating surfaces, grout, or mortar

• Stains that are permanent or cannot be removed without damage

While we take care to choose appropriate cleaning methods and pressures, we cannot guarantee that all stains, discoloration, or biological growth will be fully removed without risk to the surface. We will use our professional judgment to balance cleaning effectiveness with surface protection.

6. Payment Terms

• Payment terms will be described in your estimate or invoice (for example, due upon completion or net 15).

• We accept the payment methods listed on your invoice (such as cash, check, card, or electronic payment).

• Late payments may be subject to late fees or interest as allowed by law.

• In the event of non-payment, we reserve the right to pursue collection, and you may be responsible for reasonable collection costs and fees.
  
  

7. Cancellations and Rescheduling

• If you need to cancel or reschedule, please notify us as soon as possible.

• We reserve the right to charge a fee for last-minute cancellations or repeated rescheduling, particularly if we have reserved significant time or resources for your job.

• We may reschedule or delay work due to weather, safety, or other conditions beyond our control.
  
  

8. Satisfaction and Warranty

We aim for a high level of customer satisfaction. If you have concerns about the work performed:

• Please contact us within a reasonable time after service (for example, within 3–7 days); and

• Allow us an opportunity to inspect the issue and, where appropriate, address or correct it.

We do not guarantee results beyond what is reasonable for the condition of the surface and the nature of the stains. We do not warrant against future staining, growth, or weather-related changes after the date of service.

9. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability for any claim related to our services will not exceed the amount you paid for the specific service giving rise to the claim.

• We are not liable for indirect, incidental, consequential, or special damages (such as loss of use, loss of value, or lost profits), even if advised of the possibility of such damages.

Nothing in these Terms is intended to limit liability where it cannot be limited under applicable law.

10. Photos, Videos, and Marketing

We may take before and after photos or videos of work areas for:

• Documentation of the condition of the property

• Training, quality control, and record-keeping

• Marketing and promotional use (website, social media, ads), without identifying you by full name or sharing your personal contact details

If you prefer that photos or videos of your property not be used for marketing, please let us know in writing prior to the start of the job, and we will respect that request.

11. Website Use

When using our Site:

• You agree not to misuse the Site or attempt to interfere with its security or operation.

• Content on the Site (text, images, logos) is owned by or licensed to Glenstone Power Wash LLC and may not be copied, distributed, or used without permission.

• Any third-party links are provided for convenience; we are not responsible for their content or practices.
  
  

12. Changes to the Terms

We may update these Terms from time to time. The latest version will be posted on our Site with an updated “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the revised Terms.

13. Governing Law

These Terms are governed by the laws of the State of Florida, and any disputes will be handled in the appropriate courts located in Orange County, Florida, unless otherwise required by law.

14. Contact Information

If you have questions about these Terms or our services, please contact:

Glenstone Power Wash LLC
Orange County, Florida
Phone: 321-375-7991
Email: glenstone.powerwash@gmail.com